ABOUT

Most problems in ICT development and maintenance are of human nature, not technological obstacles. The co-operation in teams and projects is key to success. Basis for it is a common understanding of the governing values and policies of the organisation and of the processes tailored to their spirit and fostering the achievement of the business goals.

Process engineering facilitates co-operation by providing the chance to establish a common view on how the work should be done. ICT organisations face the challenge to have enforced processes to reduce cost but keep the processes flexible so that the teams can quickly adapt their approach to the rapidly changing requirements. Besides process capability the attitude of continuous improvement is of paramount importance: nothing is constant, to master changes is key. Only fast learning and adapting organisations are competitive and likely to survive. 

TOPICS

Suggested topics of interest include, but are not restricted to:

• Methods, models and tools for process improvement

• Continuous process improvement, process reengineering, innovation: Criteria and mechanism taking decision for and implementation of improvements

• Intertwining of operational (process) and organisational structures: Challenges and solutions

• Balancing process and product orientation in organisations

• Organisation and governance of digitalisation initiatives

• Governance of process improvement initiatives or measures

• Challenges small and medium companies face setting up and carrying out digitalisation initiatives

• Process models for organisations developing artificial intelligence including machine learning 

• Process models for projects providing big data applications: Commonalities with and differences to traditional developments

• Hybrid – traditional and agile – approaches in an organisation structure or in a project

• Process improvement in the “trenches” (aka case studies and experience reports)

• Metrics for process control in ICT

• Quantitative process improvement

• Measurement frameworks for process assessment and improvement

• Maturity models: where are we, where are we going

• Which promises did agile approaches fulfil and which ones not?

• Process improvement approaches and techniques in agile enterprises

TRACK COMMITTEE

Chairs:  Gleison Santos (Unirio, Brazil), Karol Frühauf (INFOGEM, Switzerland)

Program Committee: 

• Ana Paula Chaves Steinmacher, Northern Arizona University, USA

• Antoni-Lluis Mesquida Calafat, University of the Balearic Islands, Spain

• Eliezer Dutra Gonçalves, Centro Federal de Educação Tecnológica Celso Suckow da Fonseca - CEFET/RJ, Brazil  

• Heitor Costa, Universidade Federal de Lavras, Brazil

• Jefferson Molléri, Kristiania University College, Norway

• Káthia Marçal de Oliveira, Université Polytechnique Hauts-de-France, France

• Marcelo Marinho, Universidade Federal Rural de Pernambuco, Brazil